Cargueiros Inglês3 Serviços Ing


Certain types of cargo may require specific treatment, and sometimes it is important to move a shipment to a new storage condition or to rent specific handling equipment.

For these cases, we offer specific on-demand services for the various areas of the Cargo Terminal, such as:

Altering data in the System

Requests from customer or legal representative to alter data previously registered into the system.

Loading and Unloading of Vehicles

On-demand loading and unloading of vehicles.

Remove from storage and restore cargo

Moving cargo from or to its warehouse position upon request from the customer or legal representative.

Cargo de-consolidation

The service of separating cargo in batches under the same master AWB.

Breakdown or Loading

The service of assembling or removing cargo from Unit Load Devices (Pallets, containers).

Destroying or Incineration

Service rendered upon request of the customer or legal representative, authorized by the pertinent agencies, for destroying goods.

Providing Space for Changing Pallets

Providing space for cargo handling, changing pallets or other activities.

Reissuance of Tax Payment Document

Reprinting of DAI, DAE, or DAPE.

Copies or Consultation of Clearance Documents

Providing archival copies of documents.

Digital or Printed Reports

Printing the Mantra statement, of existing cargo, graphs, statistics, certificate of equipment calibration or other reports of due interest by the applicant and approved by GRU Airport.

Cargo Photography

Cargo photographing, requested by the customer or legal representative.

Cargo Palletizing and Breakdown

The service of assembling or removing units to airline ULDs, using GRU Airport manpower and equipment, under airline supervision.

Energy Supply

Providing sockets for connecting equipment, such as refrigerated containers.

Recount, Restoration or Reconstruction of Packages, Units and Cargo

Service of verifying and recovery of units and packaging, at the request of the customer or legal representative.

Relabeling of Cargo

Service of placing new labels on items, and other necessary changes in the process.

Registration of Exports on Wheels

Registration of exports initiating transit to other modes, as long as there is no storage and/or handling of cargo.

Reweighing of Cargo

Service of verifying weight of stored cargo upon request of the customer or legal representative. This includes altering data in the system if warranted.

Visiting Cargo

The service of moving cargo from its storage position to a specific area for inspection by customer or legal representative. Visitation requires the presence of a GRU Airport employee.

Rental of Cargo Handling Equipment

Rental of cargo handling equipment such as forklifts, pallet jacks, etc., depending on availability and prior consultation.

X-Ray usage

The service of cargo inspection using x-ray equipment according to prior consultation.

Scheduled Delivery

Scheduled delivery is a service for scheduling the retrieval of imported cargo which operates daily from 3:00 am to 10:00 am, the day after cargo has been cleared by customs (DI).

Main Advantages:

  • - Promptness in retrieving cargo;
  • - Available for both common and perishable cargo;
  • - Retrieving perishable cargo from temperature controlled chambers directly into transportation vehicle.

How it works:

  • Step 1 - Deliver DI during clearance, with the "Scheduled Delivery" stamp available at CAC - Customer Service Central or during clearance;
  • Step 2 - When issuing Delivery receipt, include "Scheduled Delivery" information;
  • Step 3 – Position vehicle between 3:00 a.m. and 8:00 a.m. the next day after the delivery of DI during clearance for retrieval before 10:00 am.

For more information, please contact our Customer Care Center - CAC email: or by phone 11 2445 5000.

Logistics Efficiency Ranking

The program aims to assess the efficiency level of the logistics chain formed by various service providers operating in the import process, such as airlines, cargo agents, shipping commissioners, road carriers, GRU Airport and government agencies involved in the process, Customs authority, ANVISA and VIGIAGRO.

The Logistics Efficiency Ranking is an indicator released monthly by GRU Airport, with the aim of promoting the pursuit of higher efficiency in the air import processes. This report shows the average time of cargo clearance at TECA and identifies the quickest importers in each of the eight (08) industries.

This ranking offers companies the opportunity to evaluate, based on the reported data, the performance of all involved in the import process, including their service providers such as Cargo Agents, Customs Brokers and Road Carriers.

The ranking is updated monthly and circulated within in the import community, and various service providers, media and other interested parties.

When determining the average time per importer, the company must first have at least fifteen (15) shipments classified as green channel in that month in order to be included as a participant of the program.

The division of companies is done by industry or special customs regime (the Recof or Blue Line). The positioning of these companies is based on the National Registry of Legal Entities (CNPJ), and their respective National Classification of Economic Activities  (CNAE), taking into account the total shipments done by that business group (same CNPJ group of eight initial digits) within the same industry.

Temperature controlled Chambers Temperature Chart of

Dry Ice Replacement (Monday to Friday)

Based on Ordinance No. 238 of 03.10.2006 by the Customs authority, GRU AIRPORT was authorized to grant access to employees of accredited companies for Dry Ice or Ice Gel Replacement, as well as the verification and/or removal of thermometers for cargo that require special temperature. This service is done through the Customer Service Central.

Warehouse Visitation

The visitation program of the warehouse seeks to present the available infrastructure at the Cargo Terminal of the International Airport of São Paulo/Guarulhos to educational institutions, private companies and public administration agencies. For each audience a specific focus is selected.
Scheduling must be done before-hand by phone and / or in person, through the Customer Service Center. Visitations are done Monday through Thursday from 09:00 to 11:00 am, subject to prior approval from the Customs authority.

Storage Changes

The request for Change in storage is done by the customer or legal representative by letter delivered to the Customer Service Center (CAC).

The letter must be accompanied by:

  • - Copy of AWB / HAWB;
  • - Screen print of the MANTRA;
  • - Copy of Import license (RADAR) or Power of attorney

Docking Priority

Is the handling of priority cargo (aircraft, live animal, luggage, RECOF, valuable cargo, organs for transplant, skiff, Blue Line, diplomatic, artwork, aircraft parts, perishables, CNPq_Expresso, radioactive, magazines) quoted in Instruction SRF, 2006, art. 41, section III, paragraph one.


Monitoring Customers in specific situations related to the handling of special cargo, or in exceptional cases when previously reported and approved by the Customs authority or responsible agency.


Gru Terminal Cargas 2Covering and area of  97,000 m², TECA GRU plays a key role for companies in the logistics industry that work with import, export and domestic cargo, as well as courier services. This facility moves products from various industries, such as electronics, pharmaceutical, textile, food and beverage, automotive parts and accessories.

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The storage and handling services for international freight—import, export and customs transit—practiced by Cargo Terminal GRU are in line with the Decision No. 66 ANAC updated by Decisions 121 and 67 Nov/2012 Jul/2013.

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