Requests from customer or legal representative to alter data previously registered into the system.

On-demand loading and unloading of vehicles.

Moving cargo from or to its warehouse position upon request from the customer or legal representative.

The service of separating cargo in batches under the same master AWB.

The service of assembling or removing cargo from Unit Load Devices (Pallets, containers).

Service rendered upon request of the customer or legal representative, authorized by the pertinent agencies, for destroying goods.

Providing space for cargo handling, changing pallets or other activities.

Reprinting of DAI, DAE, or DAPE.

Providing archival copies of documents.

Printing the Mantra statement, of existing cargo, graphs, statistics, certificate of equipment calibration or other reports of due interest by the applicant and approved by GRU Airport.

Cargo photographing, requested by the customer or legal representative.

The service of assembling or removing units to airline ULDs, using GRU Airport manpower and equipment, under airline supervision.

Providing sockets for connecting equipment, such as refrigerated containers.

Service of verifying and recovery of units and packaging, at the request of the customer or legal representative.

Service of placing new labels on items, and other necessary changes in the process.

Registration of exports initiating transit to other modes, as long as there is no storage and/or handling of cargo.

Service of verifying weight of stored cargo upon request of the customer or legal representative. This includes altering data in the system if warranted.

The service of moving cargo from its storage position to a specific area for inspection by customer or legal representative. Visitation requires the presence of a GRU Airport employee.

Rental of cargo handling equipment such as forklifts, pallet jacks, etc., depending on availability and prior consultation.

The service of cargo inspection using x-ray equipment according to prior consultation.

Scheduled delivery is a service for scheduling the retrieval of imported cargo which operates daily from 3:00 am to 10:00 am, the day after cargo has been cleared by customs (DI).

Main Advantages:

• - Promptness in retrieving cargo;
• - Available for both common and perishable cargo;
• - Retrieving perishable cargo from temperature controlled chambers directly into transportation vehicle.

How it works:

• Step 1 - Deliver DI during clearance, with the "Scheduled Delivery" stamp available at CAC - Customer Service Central or during clearance;
• Step 2 - When issuing Delivery receipt, include "Scheduled Delivery" information;
• Step 3 – Position vehicle between 3:00 a.m. and 8:00 a.m. the next day after the delivery of DI during clearance for retrieval before 10:00 am.

For more information, please contact our Customer Care Center - CAC email: gruairport-cargas-cac@gru.com.br or by phone 11 2445 5000.

The program aims to assess the efficiency level of the logistics chain formed by various service providers operating in the import process, such as airlines, cargo agents, shipping commissioners, road carriers, GRU Airport and government agencies involved in the process, Customs authority, ANVISA and VIGIAGRO.

The Logistics Efficiency Ranking is an indicator released monthly by GRU Airport, with the aim of promoting the pursuit of higher efficiency in the air import processes. This report shows the average time of cargo clearance at TECA and identifies the quickest importers in each of the eight (08) industries.

This ranking offers companies the opportunity to evaluate, based on the reported data, the performance of all involved in the import process, including their service providers such as Cargo Agents, Customs Brokers and Road Carriers.

The ranking is updated monthly and circulated within in the import community, and various service providers, media and other interested parties.

When determining the average time per importer, the company must first have at least fifteen (15) shipments classified as green channel in that month in order to be included as a participant of the program.

The division of companies is done by industry or special customs regime (the Recof or Blue Line). The positioning of these companies is based on the National Registry of Legal Entities (CNPJ), and their respective National Classification of Economic Activities  (CNAE), taking into account the total shipments done by that business group (same CNPJ group of eight initial digits) within the same industry.

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Based on Ordinance No. 238 of 03.10.2006 by the Customs authority, GRU AIRPORT was authorized to grant access to employees of accredited companies for Dry Ice or Ice Gel Replacement, as well as the verification and/or removal of thermometers for cargo that require special temperature. This service is done through the Customer Service Central.

The visitation program of the warehouse seeks to present the available infrastructure at the Cargo Terminal of the International Airport of São Paulo/Guarulhos to educational institutions, private companies and public administration agencies. For each audience a specific focus is selected.
Scheduling must be done before-hand by phone and / or in person, through the Customer Service Center. Visitations are done Monday through Thursday from 09:00 to 11:00 am, subject to prior approval from the Customs authority.

The request for Change in storage is done by the customer or legal representative by letter delivered to the Customer Service Center (CAC).

The letter must be accompanied by:

• - Copy of AWB / HAWB;
• - Screen print of the MANTRA;
• - Copy of Import license (RADAR) or Power of attorney

Is the handling of priority cargo (aircraft, live animal, luggage, RECOF, valuable cargo, organs for transplant, skiff, Blue Line, diplomatic, artwork, aircraft parts, perishables, CNPq_Expresso, radioactive, magazines) quoted in Instruction SRF, 2006, art. 41, section III, paragraph one.

Monitoring Customers in specific situations related to the handling of special cargo, or in exceptional cases when previously reported and approved by the Customs authority or responsible agency.